Author: Mark Di Somma

Fear as a customer buying motive

Fears are powerful buying motives. Should we be scared?

watch Plenty of companies have built their brands on promises based on addressing fears – the needs for protection, for reassurance, for status, for achievement, recognition and so on – in a world where so many of those things are portrayed as being at risk. But how successful is fear as an emotive driver today and should we still be using it as a motivation to get people to buy more stuff?

Entrepreneur articles

Should you scale or should you grow?

http://whiteearthdesign.co.uk/wp-cron.php?doing_wp_cron=1522192926.2484910488128662109375 In our latest article for Entrepreneur, Pete Canalichio and I explore the different demands of scaling your business vs growing your business. Each approach has its strengths and weaknesses. Each works better in some sectors than others. Each has its own dynamics and makes its own demands. The full article is available here. Hope you enjoy it. Feedback welcome. Other articles I’ve written/co-written for Entrepreneur: An Entrepreneur’s Guide to Disruption Don’t Brand for Now, Brand for “Then” Why Branding Experts Need to Step Out of Their Silos  

Escaping business loops

How to unthink the loops and deliver astonishing creativity

Loops are the things that companies do over and over again. Business as usual. Business as boring. Every business has loops. Some are driven by fear, some by tradition, some by distraction, some by lack of awareness or industry convention. Loops affect how we think, how we work, how far we venture and how we seek to make change. In the process, they stifle creativity. The secret to breaking those loops, and achieving astonishing innovation, is unthinking.

Innovative ideas have varying levels of success

Why some innovative ideas work, and most don’t

We hear a lot about how fast and how much the world is moving. But when companies pursue innovative ideas to cater to what they think is consumers’ fascination with the new and shiny, reactions can be mixed. The trap for marketers in this is that there are different types of “newness”: from the ‘new’ people queue for, talk about, and go mad on social networks over to the ‘new’ that bewilders, confuses, worries, or even confronts.

Be an excellent business storyteller

How to excel at business storytelling, now that everyone’s doing it

Stories are now such a *thing* even in a B2B context that it’s easy to think that corporate or brand storytelling is just something every marketer can do and should be doing. Effective business storytelling though is harder than it looks. If you back yourselves to tell an extraordinary story that the people who buy from you will want to specifically engage with (at the expense of your competitors), there are three things you need to organise.

The challenges of value and valuable

Here’s why creating customer value is so hard

Customer value is one of the most talked about aspects of marketing today, but many senior decision makers are hard pushed to articulate how exactly their business is creating meaningful customer value and how that tangibly contributes to their business being more valuable and competitive. Even if they can put that into words, a powerful customer value proposition itself is really just the start. Harder still is maintaining customer value over the longer term. Here’s why.