All posts tagged: content strategy

Brand audiences – talking to the people who don’t buy

Brand audiences – talking to the people who don’t buy

Marketers tend to think of their customers only as those people who purchase their brands – and to distinguish them from people who don’t buy any more or who haven’t bought yet. However, in a world where all manner of consumers are connected, it’s important to pay attention to a number of other groups that have influence but may not necessarily be in the aisles.

Brands as extended storylines

Brands as extended storylines

The temptation when you’re working with a brand is to continue to treat it just as a product or service. It’s simpler to do so. It’s contained. You can add features to it or introduce a variation to it. But I’ve wondered aloud with marketers in the past whether treating a brand as the personification of an idea – one that needs to develop and evolve – is not only more interesting but actually vital in a world where story is king and great content is rarer than one might think.

The next era of brand conversations

The next era of brand conversations

Too many brands continue to fail at convincingly placing what they have to offer inside the lives of the people they are trying to reach. A lot of that seems to come down to a simple mis-alignment of priorities: whilst marketing teams ponder data and speak earnestly about really understanding their buyers as individuals, those interests are not reflected as clearly as they should be in what they end up saying.

How do you run a brand story you can’t fully own anymore

How do you run a brand story you can’t fully own anymore?

It’s tempting to believe that our brand story is ours. It’s not of course. Today, it’s owned by everyone – in the sense that virtually anyone, anywhere can input. And that means you’re not the only one telling that story anymore. Once customers simply provided validation that your story was true. Now they are part of the narrative, because their experience of your brand can so quickly become everyone else’s opinion of your brand, or at least part of it.