All posts tagged: participation

Building brands in the connective economy

Speaking in Wellington this week

As some of you know, I’m working with Pete Canalichio on a new book about how brands can rethink their growth strategies. Together we’ve been studying how and where many of the world’s most successful brands partner up to reach consumers, how they grow engagement with their brands by expanding their market sector reach, and what that means for business models. On Thursday evening, I’ll be sharing my thoughts on how the strategies of global brands can be applied to businesses of all sizes looking for growth and profitability in today’s super-competitive environments. Building Brands in the Connective Economy Level 2, 318 Lambton Quay, Wellington Thursday 13 October 5:00-7:00pm Admission is free, but please register at Future of Business. Hope to see you there.      

Brand purpose is easier said than done

Brand purpose is easier said than done

I call it the goodness movement – the rush to appear responsible that has gripped global brands over recent years. Recognising that ethics, sustainability and CSR are now consideration factors in consumer purchasing (although we could debate the extent), brands are eager to show the world that they are doing what they can. But how much of what they are saying is actually driving how they operate and the decisions they make?

Every brand culture needs a benchmark question

Every brand culture needs a benchmark question

Every brand has a truth point – and that point is always the point of contact: the moment when the customer makes contact with the brand, to buy, to ask, to complain, to enquire … Everyone whose studied marketing for any time nods at this obvious point. But interestingly, whilst all brands acknowledge contact as the truth point and most wax lyrical about customer service and having a customer promise, far fewer resource for it or prepare their people thoroughly to deliver on it. A surprising number still don’t explain to their own people how to apply the brand to what they are working on in their day. They seem to just expect it to happen.